At
Podia, weโre building the most creator-friendly platform on the planet to help people sell online courses, memberships, and digital downloads. And the #1 reason people cite for using us?
Creator-friendliness ๐ค
Sounds great, but what does it mean?
It means:
- Fast, friendly support ๐จ
- Free migrations ๐
- No technical headaches ๐ฅ๏ธ
- No transaction feesย
โฆand a relentless passion, across our entire team, for helping our creators succeed.
Delivering all of that creator-friendly goodness takes work, and thatโs why we need your help!
Weโre looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.
Hereโs what youโll do:
- Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? Weโve got a reputation to protect ๐
- Migrate customers (downloading/uploading content, setting up courses, etcโฆ) who need some help switching over from other platforms ๐ฆ
- Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status ๐
- Help our customers with questions about our product, as well as coaching them toward making their first sale ๐
- Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for ๐ค
Weโre looking for a support agent with:
- Really, really, really good writing skills, who can rewrite this bullet to make it sound better ๐๏ธ
- Tech skillz. Ideally, youโve worked in a SaaS company and can take screenshots and record videos for customers like a boss ๐ฏ
- Support experience. You know what it takes to make customers happier than they were before they met you ๐
- Availability from 10am - 6pm ET M - F. Youโll also be asked to check in on support emails every few weekends ๐
Itโd be REALLY great if you also:
- Have created and / or sold an online course, digital download, or membership before ๐ค
- Have experience with Intercom and Slack ๐ฌ
- Have experience working remotely ๐บ๏ธ
- Have worked with digital creators before ๐ก
Hereโs what youโll get if you join us:
- Competitive salary ๐ฐ
- Equity in a rapidly-growing company ๐
- 401(k) match (US-based employees) ๐ฆ
- Health insurance and other medical benefits (US-based employees) ๐
- Paid family leave ๐ผ
- Three weeks of vacation, plus a 3-month sabbatical for every three years you stay at Podia ๐๏ธ
- Work from anywhere with an internet connection ๐
- A professional development credit ๐ณ
- Annual team retreats with all expenses paid โ๏ธ
Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?
Weโre looking for candidates in the same regions as our current team (North America and Western Europe) and will ask for professional references (both a co-worker and a manager) from any finalist candidates.
Please use the link below to apply.ย Email applications will not be accepted. Thank you!
To apply: https://apply.workable.com/podia/j/6D43B66FE9/