Customer Success Manager Product

We are looking for a Customer Success Manager (CSM) to proactively support Qwilr's enterprise customers. You will be their main point of contact and will manage the relationship from onboarding onward.

Requirements

• You have at least 2 years of customer success experience in a SaaS company (bonus points for experience in a startup) .
• You are good at recognizing churn risk, troubleshooting problems, and solving complex customer issues.
• You are comfortable managing around 100 accounts across multiple timezones.
• You're experienced in growing accounts - you can talk about money comfortably, and have a history of being successful with expansions.
• You have a strong understanding of Salesforce. (Admin experience would be a nice bonus)
• Asking powerful questions to understand customer needs is your super power.
• Working in a remote environment is familiar and comfortable to you.
• You are a self-starter with experience rolling out improvements that enable a function to perform better.