Customer Success Manager Product

Qwilr

We are looking for a Customer Success Manager (CSM) to proactively support Qwilr's enterprise customers. You will be their main point of contact and will manage the relationship from onboarding onward.

Requirements

  • You have at least 2 years of customer success experience in a SaaS company (bonus points for experience in a startup) .
  • You are good at recognizing churn risk, troubleshooting problems, and solving complex customer issues.
  • You are comfortable managing around 100 accounts across multiple timezones.
  • You're experienced in growing accounts - you can talk about money comfortably, and have a history of being successful with expansions.
  • You have a strong understanding of Salesforce. (Admin experience would be a nice bonus)
  • Asking powerful questions to understand customer needs is your super power.
  • Working in a remote environment is familiar and comfortable to you.
  • You are a self-starter with experience rolling out improvements that enable a function to perform better.

Benefits

Workplace

About

Team (1)

Headquarters

Qwilr's remote company is headquartered in Sydney, Australia

Remote team in 10 cities and 6 countries

Qwilr is working remotely from 10 cities like Sydney, Philippines and Bengaluru across 6 countries like United States, India and Australia with the average temperature of 14°C.

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