Customer Support Specialist Product

Part-time Part-time
Milanote

Milanote is a tool for organizing creative projects. It's used by designers, writers, marketers and other creative professionals from companies like Facebook, Apple, Dropbox, Google, Adobe, Sony, Nike, etc.

This role is focused on providing our customers with exceptional support to help solve their problems.

Requirements

  • Written communication skills - the primary job will be providing clear and succinct written responses to queries via our customer support platform Intercom.
  • Technical knowledge - you'll need to be technically savvy and understand modern software - you're likely to use various SaaS tools as part of your daily life and can show your experience with the web from past projects/experience (e.g. you may have designed and coded a website in the past, written javascript code, built a database).
  • Problem solving ability - you'll need to be comfortable dealing with ambiguity, and have the ability to ask appropriate questions to understand issues fully.
  • Empathy and patience - we expect you to take your time with customers, and in doing so provide people with an exceptional customer experience.
  • SaaS/startup experience - any previous experience at a startup/software company providing customer support would be seen as a bonus (but not essential).

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