<div> <strong><br>Overview<br></strong><br> </div><div>In a Senior Technical Support Engineer l role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.</div><div> <strong><br>What You'll Do<br></strong><br> </div><ul> <li>Live by and champion our values: #day-one, #ownership, #empathy, #humility.</li> <li>Use your technical expertise and customer service skills to resolve questions and issues for our online merchants.</li> <li>Communicate clearly in writing to both technical and non-technical people.</li> <li>Document and build new tools to improve support flows.</li> <li>Identify patterns, recommend improvements, and filter out unimportant issues.</li> <li>Author documentation for our customer-facing Help Center.</li> <li>Assist with successful on-boarding of new customers.</li> </ul><div> <strong><br>What You'll Bring<br></strong><br> </div><ul> <li>2+ years of experience in technical customer support at a SaaS company, or similar</li> <li>Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred</li> <li>Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen</li> <li>A passion for problem solving: an excitement for a tricky problem or a new challenge</li> <li>A sense of urgency and a satisfaction from going above and beyond to provide solutions</li> <li>An exceptional eye for detail and excellent organizational and communication skills</li> <li>Ability to work remotely and desire to make an impact at a high growth company</li> <li>Excellent customer service and English fluency (written and spoken)</li> <li>A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor </li> <li>Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)</li> <li>Ability to work flexible shifts</li> </ul> <p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/recharge-payments-senior-technical-support-engineer">https://weworkremotely.com/remote-jobs/recharge-payments-senior-technical-support-engineer</a>