Senior Technical Support Engineer

ReCharge

In a Senior Technical Support Engineer l role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.

Requirements

  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving: an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a high growth company
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability to work flexible shifts

Benefits

Workplace

✈️ Company retreats
107 remote teams →
Team retreats – Travel twice a year to have fun with your fellow co-workers

About

Headquarters

ReCharge's remote company is headquartered in Santa Monica, United States

Remote team in 24 cities and 8 countries

ReCharge is working remotely from 24 cities like California, Utah and Colorado across 8 countries like United States, Australia and Brazil with the average temperature of 8°C.

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