Support Engineer Fully remote Product

Canny

We're hiring a support engineer at Canny to help our current and prospective customers with their technical needs. You'll be working alongside Canny's support and engineering teams to make using Canny a world-class experience πŸš€

Requirements

  • You have multiple years of professional experience as a software engineer or support engineer
  • You enjoy a fast-paced work environment, involving daily communication with many people
  • Empathy is second nature for you; you enjoy helping people solve their problems
  • Fluent in English, speaking other languages is a bonus

Benefits

Workplace

πŸ“¨ Asynchronous communication
30 remote teams →
Not everyone is at their peak productivity from 9am to 5pm. Other than during meetings, your time is yours. If you would rather work at night than during the day, that’s your prerogative.
✈️ Company retreats
109 remote teams →
Our team retreats are for team bonding. So far, we’ve been getting together every 3-4 months. We pick a destination and all fly over to hang out for a weekβ€”all expenses paid. Our retreats so far have been to Lisbon, Split, and Denver.

Good things happen when you have great people all together in a new city. It’s by meeting in person that we really see how well we get along and learn about each other outside of work.
⌚️ Flexible hours
109 remote teams →
Many people have kids and errands to take care of. Remote work means you take back ownership of your schedule. If you need to need to go walk the dog, go for it!

Tools used for remote work

Remote team at Canny is using 6 tools like Zoom, Slack and ClickUp when working remotely.

Engineering

πŸ‘‹ Daily standups
Post what you're working on to the daily #standup channel thread in Slack.
🀝 Pair programming
We have quarterly offsites where the whole team meets up in person. We typically only pair program during these offsites.
🚚 Continuous delivery
We use CircleCI to run our extensive linting + unit tests before any PR can be merged into master.

About

Team (1)

Remote team in 5 cities and 4 countries

Canny is working remotely from 5 cities like Norwich, Wilmington and Tallinn across 4 countries like United States, Canada and Estonia with the average temperature of 6Β°C.

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