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Support Engineer


<div><strong>Role</strong></div><div>We're hiring a support engineer at Canny to help our current and prospective customers with their technical needs. You'll be working alongside Canny's support and engineering teams to make using Canny a world-class experience 🚀<br><br><strong>Responsibilities</strong> </div><ul> <li>Be the primary contact at Canny for technical support</li> <li>Debug and resolve issues that our customers bring to our attention, communicating status along the way</li> <li>Help prospective customers migrate their data from our competitors to Canny</li> <li>Collaborate with our product team on product features and developer velocity</li> <li>Build features and tools focused on automating all of the above</li> </ul><div> <br><strong>Qualifications</strong> </div><ul> <li>You have multiple years of professional experience as a software engineer or support engineer</li> <li>You enjoy a fast-paced work environment, involving daily communication with many people</li> <li>Empathy is second nature for you; you enjoy helping people solve their problems</li> <li>Fluent in English, speaking other languages is a bonus</li> </ul><div> <br><strong>Technologies</strong> </div><ul> <li>Tools: Intercom (live chat), Missive (team communication), Sentry (error reporting), AWS CloudWatch (logging)</li> <li>Front-end: React, Redux, Webpack, Sass, ES6</li> <li>Back-end: Node, Mongo (mongoose), Isomorphic React 😎</li> <li>Hosting: AWS (EC2, CloudFront, S3, ELB)</li> </ul><div><br></div><div><strong>Compensation</strong></div><ul> <li>Competitive salary and equity</li> <li>Unlimited sick and vacation days (paid)</li> <li>International team offsites ✈️  (paid)</li> </ul> <p><strong>To apply:</strong> <a href=""></a>


Customer Feedback Management Tool
🌃 5 cities
🌎 4 countries
⌚️ 5 timezones


Remote work at Canny