Technical Customer Support

Hotjar

We’re looking for someone to join our growing Customer Support team! Obsessing over our users is one of the key Hotjar values, so you’ll help us continue to deliver outstanding support.

Requirements

  • You have great tone of voice and ability to explain concepts clearly
  • Experience in a customer-facing role or a troubleshooting environment
  • Because of the technical nature of our product, you understand how websites work. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools
  • Natural at problem-solving - with a huge range of customers using a complex product, it’s a crucial part of the job
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working
  • Must submit to a background check confidentially processed by our third-party

Benefits

Workplace

✈️ Company retreats
107 remote teams →
Two company retreats each year

About

Headquarters

Hotjar's remote company is headquartered in Malta, Malta

Remote team in 1 cities and 1 countries

Hotjar is working remotely from 1 cities like Malta across 1 countries like Malta with the average temperature of 2°C.

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