We’re looking for someone to join our growing Customer Support team! Obsessing over our users is one of the key Hotjar values, so you’ll help us continue to deliver outstanding support.
- You have great tone of voice and ability to explain concepts clearly
- Experience in a customer-facing role or a troubleshooting environment
- Because of the technical nature of our product, you understand how websites work. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools
- Natural at problem-solving - with a huge range of customers using a complex product, it’s a crucial part of the job
- Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working
- Must submit to a background check confidentially processed by our third-party