WordPress Technical Support

Awesome Motive Inc.  – 6mo

<strong>About the Company:</strong><br><br>At <a href="https://awesomemotive.com">Awesome Motive</a>, we help small businesses grow and compete with the big guys by creating market leading software and growth tools.<br><br>Over 10 million websites use our software and training videos to grow their traffic, email subscribers, and business revenue.<br><br>We are the company behind popular marketing products including OptinMonster, WPForms, MonsterInsights, SeedProd, WP Mail SMTP, RafflePress, TrustPulse, and more. We also run a suite of popular blogs including WPBeginner, the largest free WordPress resource site for beginners.</div><div>
<br><strong>About the role?</strong><br><br>As a WordPress Tech Support specialist at Awesome Motive, you'll be responsible for guiding people to the fullest use of our products.</div><div>
<br><strong>To love this role, here’s the type of person you are:</strong>
<li>You’re passionate about solving problems and helping people.</li>
<li>You’re incredibly positive and enjoy making another person’s day.</li>
<li>You’re an excellent communicator who makes sure nothing slips through the cracks.</li>
<li>You’re a self-starter who loves taking initiative and seeing things through to completion.</li>
<li>You have the curiosity and desire to learn and grow your skills.</li>
<li>You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.</li>
<br><strong>Common responsibilities include (but are not limited to):</strong>
<li>Working the support inbox, making sure our customers receive timely responses.</li>
<li>Fielding and recording feature requests.</li>
<li>Providing support to users on the WordPress.org forums for our plugins.</li>
<li>Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.</li>
<li>Pre-release quality assurance testing for updates and new releases.</li>
<li>Updating and creating tutorials and documentation.</li>
<li>Writing code snippets to solve one-off problems.</li>
<br><strong>Here are some skills that will come handy:</strong>
<li>Excellent English writing and communication skills. We believe communication is <strong>critical</strong>.</li>
<li>Patience, grace, and a sense of humor.</li>
<li>Exceptional troubleshooting abilities (ie include finding CSS  and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).</li>
<li>At least 2 years of experience with WordPress.</li>
<li>Strong comprehension of HTML and CSS - you can write HTML and apply styling from "scratch".</li>
<li>Strong leadership with the ability to step up and take charge when needed.</li>
<li>You can take technical lingo and make it understandable to customers.</li>
<li>Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.</li>
<br><strong>Bonus points if you also have:</strong>
<li>Proficiency in writing documentation.</li>
<li>Proven track record providing support for WordPress plugins.</li>
<li>Experience working with email marketing service providers (eg. MailChimp, AWeber, etc).</li>
<li>Experience with WordPress development (eg themes, hooks, filters, plugin API, etc).</li>
<li>Working knowledge of PHP.</li>
<br><strong>What we offer</strong><br><br>Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.</div><ul>
<li>Competitive Salary.</li>
<li>Health Insurance benefits for full-time U.S. employees.</li>
<li>Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore and more.</li>
<li>Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.</li>
<li>Paid maternity and paternity leave.</li>
<li>We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.</li>
<li>We give you the opportunity to solve challenging and meaningful problems that make a difference.</li>
<li>Custom Branded laptop at your five year anniversary.</li>
<li>We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).</li>
<li>Ability to work with some of the best people in the business through frequent, if not daily, interactions.</li>
<li>And in case you were wondering: no politics, no b.s., and no jerks.</li>
<br>If all of this sounds interesting, then please submit your application!<br><br><strong>How to Apply?</strong>
<br>Please <strong><em>clearly</em></strong> include the following in your cover letter:</div><ul>
<li>Your experience with WordPress.</li>
<li>If you have previous experience working support or writing documentation, we'd love to hear about it.</li>
<li>Tell us a bit about yourself and why you should be considered. Details about your experience, qualifications, personality, etc are very helpful.</li>
<li>Profile links if available (Your website, WordPress.org, GitHub, Twitter, LinkedIn, etc)</li>
<br><em>Also note, don't forget to proofread before submitting.</em> Check spelling, capitalization, etc. This is your chance to make your application stand out :)<br><br>We won’t be able to individually respond to all applications, but if we feel you’re a strong match, someone will be in touch shortly. Qualified candidates will be asked to do a simple code challenge.<br><br>Thanks and we look forward to hearing from you!</div>

<p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/awesome-motive-inc-wordpress-technical-support-2">https://weworkremotely.com/remote-jobs/awesome-motive-inc-wordpress-technical-support-2</a>

Awesome Motive Inc.

Helping Small Businesses GROW & COMPETE With the Big Guys
🌃 3 cities
🌎 3 countries
⌚️ 3 timezones


Company retreats
109 remote teams →

We fly everyone out once a year to a five-star retreat where we hangout and share ideas.

Flexible hours
109 remote teams →

Flexible Hours. We value people that are self-motivated to produce results, without someone looking over their shoulder.


Remote work at Awesome Motive Inc.